PRM Assist
Donegal Airport: Committed to Supporting Passengers with Reduced Mobility (PRM)
In accordance with legislation, Donegal Airport provides assistance to passengers with reduced mobility (PRM) completely free of charge. The type of assistance provided includes the provision of wheelchairs, help embarking and disembarking the aircraft and guidance through the airport for people who are independently mobile but might have visual impairments etc.
In order to be guaranteed assistance passengers should notify their airline of their requirements 48 hours before the intended travel time. It is recommended that passengers give as much information about their requirements as possible at that stage. The airline will pass on these details to the airports of arrival and departure (and transit if applicable). Passengers who wish to confirm that Donegal Airport is aware of their requirements can contact the Customer Services Team directly by calling +353 7495 48284 or emailing info@donegalairport.ie
PRM Assist
Donegal Airport encourages passengers to use PRM Assist, an app which allows passengers with reduced mobility to create assistance bookings with the airport well in advance. By using the app, you can get departure times, receive updates on any changes to your flight, and be the first to know when Donegal Airport has confirmed your assistance booking request. PRM Assist is a convenient and easy-to-use service which helps to alleviate the stress of flying as person with reduced mobility. Our team are ready and waiting to offer assistance upon arrival so that you can travel to Donegal Airport with peace of mind!
To download PRM Assist, click here. The app is available on both the Apple App Store and Google Play Store.
If you have any questions regarding PRM Assist, don’t hesitate to call +353 7495 48284 or email info@donegalairport.ie
Complaints
If you are not satisfied with assistance you received when travelling through the airport as a disabled person or a person with reduced mobility, then you must first bring it to the attention of the airport management. The contact details are as follows:
Managing Director, Donegal Airport, Carrickfinn, Co. Donegal
Phone: +353 7495 48284
Email: info@donegalairport.ie
If your complaint is not resolved at that stage, then you may escalate it to the Irish Aviation Authority (IAA). The IAA is the National Enforcement Body for EC 1107/2006 which concerns the rights of disabled persons and persons with reduced mobility when travelling by air. IAA contact details are as follows:
Phone: +353 1 6031100
Website: Persons with Reduced Mobility (PRM) Ireland Commission for Aviation Regulation (iaa.ie)
